Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.

What you will do

Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
• Determine the customers’ requirements and assist them in their orders
• Maintain contact and advising customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.
• Provide the highest level of Customer Service.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Ensure our guests have a great shopping experience always throughout the day.

Commercial

• Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
• Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.
• Maintain a fully display of products via merchandising methods as laid down by the company.
• Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.
• Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

Operations

• Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
• Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
• Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.

Required skills to be successful

• Communication skills:
• Customer Focus
• Initiative
• Sales Driven
• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English & Arabic

What equips you for the role

• 3 to 5 years in a similar role

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…