Job Description
Roles & Responsibilities
- Coordinate with Shipping Carriers for prices and quotations.
- Develop and maintain strong relationship with Shipping Carriers and International agent networks.
- Be the POC for all sea import rates for the Sales Team.
- Ensure that all information being conveyed to sales team is accurate and all clients requirements are addressed in terms of delivery addresses, pricing, cross, references, packing, special instructions etc.
- Always keep the SharePoint documents updated with proper location rates, cost changes, any other related information.
- Ensure effective and efficient service levels and make continuous improvement in rate negotiations.
- Achieve the KPI’s set for response time to inquiries and goals set for success in inquiry closing.
- Coordinate with carriers for any problem resolutions.
- Periodically meet the POC of various carriers and visiting agents to develop relationships.
- Handling documentation related to Agent agreements.
- Follow the standardized processes, procedures and guidelines of the Department
